Privacy at BeforeThePro

Last updated: September 29, 2026

BeforeThePro is operated by BECCK Ventures, LLC. This policy explains what information we collect, how we use it, and when it may be shared.

Information we collect

When you use Joe, we may collect the information you provide in the conversation, including details about your home, equipment, repair issue, project, ZIP code, and any contact information you choose to submit. If you request professional help, we may also collect your name, phone number, email address, preferred contact method, and consent record.

How we use information

We use information to provide AI-assisted troubleshooting, improve the service, create a useful project summary, connect you with a professional when you request it, prevent abuse, and understand how the site is used.

AI processing

Conversation content may be processed by third-party technology providers that help us operate Joe. We use server-side systems intended to keep private credentials out of your browser.

Sharing with professionals

We do not intend to send your contact information to a contractor or service provider unless you request professional help and complete the contractor-request process. When a specific professional or partner is involved, the handoff screen will identify the party or describe the routing before your request is submitted.

Consent records

When you submit a contractor request, we may record the date and time, the consent language shown to you, project details, and the professional or partner associated with the request.

Data retention and security

We retain information for as long as reasonably needed to operate the service, maintain business records, prevent fraud, and comply with legal obligations. No online service can guarantee absolute security.

Your choices

You may use Joe without submitting a contractor request. You may also choose not to provide optional information. To ask about your information, contact us through the contact method published on this site.

Emergency and professional advice

BeforeThePro is not an emergency service. Joe is an AI home assistant and is not a licensed contractor, engineer, electrician, plumber, HVAC technician, attorney, or other licensed professional.

Changes

We may update this policy as the service evolves. The current version will be posted here with an updated date.